Privacy

Effective Date:  September 1, 2013    |   Cloud Cruiser, Inc.  Privacy Policy

Updated:  January 22, 2016

 

Cloud Cruiser, Inc. (“Cloud Cruiser” or “We”) knows that you care about how your personal information is used and shared, and we take your privacy seriously.  Cloud Cruiser has created this Privacy Policy (“Policy”) in order to demonstrate our commitment to your privacy. Please read the following to learn more about our privacy policy.

By accessing the Cloud Cruiser website at www.cloudcruiser.com, including all related pages (“Site”), including any subscription based features or services offered by Cloud Cruiser through the Site (the “Service,” and any agreement you enter into with Cloud Cruiser, the “Service Agreement”), you are accepting the practices outlined in this Policy.

 

What Does This Privacy Policy Cover?

 

This Policy covers Cloud Cruiser’s collection and use of personal information that Cloud Cruiser gathers when you are on the Site and when you use the Service.

 

This Policy does not apply to the practices of third parties that Cloud Cruiser does not own or control, or to individuals that Cloud Cruiser does not employ or manage.

 

For avoidance of doubt, this Policy does not apply to any third party information gathered by Cloud Cruiser’s subscribers (i.e., information about customers of Cloud Cruiser subscribers) and submitted by them to the Service for use in connection with their marketing campaigns and other promotional activities (“Customer Data”). Cloud Cruiser will not review, share, distribute, print, or reference any such Customer Data except as provided in the Service Agreement or as may be required by law. Notwithstanding the foregoing, Customer Data may at times be viewed or accessed by Cloud Cruiser for all reasonable business purposes, including, without limitation, resolving a problem, support issue, or for investigating a suspected violation of any agreement or Terms of Service, or as may be required by applicable law.

 

Cloud Cruiser adheres to the Safe Harbor Privacy Principles published by US Department of Commerce (“Safe Harbor Principles”) with respect to Customer Data that we receive from our customers and other business partners in the European Economic Area. Cloud Cruiser complies with the U.S.-EU and the U.S.-Swiss Safe Harbor Frameworks regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.

 

The scope of our Safe Harbor Certification is defined by our Safe Harbor Notice.

 

What Personal Information About Customers Does Cloud Cruiser Collect?

Our primary goal in collecting information is to provide you with a friendly, customized, and efficient experience. We collect the following types of information from our customers:

 

Information You Provide to Us:
Cloud Cruiser collects identifying information when you use the Service, when you visit the Site (including, without limitation, any Cloud Cruiser.com web pages or landing pages), and when you enter promotions or contests (if applicable). For example, we require customers who register to use the Service to give us the following personal information: their name, Company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the identity of users within the organization that will be using the Service.  When you initially express interest about obtaining additional information about the Service, or when you register for the Service, we may also ask for additional types of personal information, such as title, department name, fax number, or additional company information such as annual revenues. We may also request demographic information and unique identifiers in order to provide you with a more personalized experience or verify your passwords.

 

All financial and billing information that we collect from you is used for the purposes of checking your qualifications as a prospective customer and billing you for the Service. Cloud Cruiser does not use such billing information for marketing or promotional purposes. Cloud Cruiser may use a third-party intermediary to manage the credit card and billing processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card and billing processing.

 

If you are a registered user of Cloud Cruiser’s subscription-based Service, please note that some information about you may remain in our records after the end of your trial or subscription.

 

Automatic Information:

We receive and store certain types of information whenever you interact with us via our website. Cloud Cruiser automatically receives and records certain “traffic data” on our server logs including your IP address, Cloud Cruiser cookie information, the page you requested, and your communications and interactions with other site registrants. Cloud Cruiser uses this traffic data to help diagnose problems with its server, analyze trends and administer the Service.

 

We automatically collect usage information, such as the numbers and frequency of visitors to our Site and use of components of our Service. We may use this information to provide research, advice and information, including, without limitation, for benchmarking purposes (e.g. we may publish an industry white paper that uses data collected through the use of our Service). This data is only used in the aggregate. This type of collective data also enables us to figure out how often customers use parts of the Service so we can make the Service appealing to as many customers as possible. In addition, we may provide statistical information to our partners about how our customers, collectively, use our Site and Service. We may share this type of statistical data so that our partners also understand how often people use areas of our Site and our Service, so that they, too, may provide you with an optimal experience.

 

We also collect and use information for internal purposes. For example, if you are a registered user of the Cloud Cruiser’s Service, we may keep records in your account history of your complaints about other registered users online behavior, and any reported violation (including with respect to our Service Agreement, Terms of Service, Privacy Policy or other Cloud Cruiser policy which has been conveyed to you) that you or someone on your account may have committed.

 

Many companies offer programs that help you to visit web sites anonymously. While Cloud Cruiser will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.

 

E-mail Communications:
We may receive a confirmation when you open an e-mail from Cloud Cruiser if your computer supports this type of program, in order to help us make e-mails more interesting and helpful. We may also send out emails with information regarding Cloud Cruiser or our partners including promotions and events. Customers can opt out of being contacted by us by visiting our unsubscribe page.

 

If a user elects to use our referral features (if applicable) for informing another person about our Site or Service, we ask them for such person’s name and email address. Cloud Cruiser will automatically send that person an email on behalf of the user who made the referral, inviting such person to visit the Site and try the Service. Cloud Cruiser does not store this information.

 

Information From Other Sources:
For purposes such as improving personalization of our Service, we may receive information about you from other sources and add it to our account information.

 

What about Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Cloud Cruiser employs cookies in order for its server to recognize a return visitor as a unique user. The cookies placed by the Cloud Cruiser server are readable only by Cloud Cruiser, and cookies cannot access, read or modify any other data on a computer. Cloud Cruiser also works with third parties to collect user data through our website for purposes of conversion tracking and serving ads targeted to our users’ interest.

 

The “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of Cloud Cruiser’s most attractive features.

 

Google Display Advertising

We may use and support one or more Google tools including without limitation, Google Analytics (including Universal Analytics), (hereinafter, collectively, “Google Analytics”), Google AdWords (including Smart Pixel), Google Developer Console, Google Displaying Advertising and Google Customer Match which may include, without limitation, one or more of the following features: (i) Remarketing (as such term is defined below), (ii) Google Display Network Impression Reporting, (iii) the DoubleClick Campaign Manager integration, and (iv) Google Analytics Demographics and Interest Reporting).  We connect Google Analytics with Google Developer Console in order to better understand user behavior in connection the applications we provide. Google, as a third party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.

 

You may opt out of the use of Google Analytics for Display Advertising (including disabling the DoubleClick Cookie for interest-based advertising, if applicable) and customize Good Display Network ads by visiting the Google Ads Settings page.  Even though you may opt out of the use of such Google services, we may still use other third party services to collect and/or analyze data.  We use remarketing with Google Analytics (including Universal Analytics) and/or Google Adwords (including Smart Pixel) (collectively, “Remarketing”) to advertise online including after you’ve visited our Site.  Remarketing may be based on your interests, location and other information collected about you in compliance with Google’s Policy For Advertising Based On Interests And Location.   In connection with Remarking and otherwise (i) We and our third party vendors, including, without limitation, Google, may show you ads on sites across the internet, and (ii) We and our third party vendors, including, without limitation, Google, use first party cookies (including, without limitation, the Google Analytics cookie) and third party cookies (including, without limitation, the DoubleClick cookie) to inform, optimize and serve you ads based on your past visits to our Site.  We may also use third-party tags (including, without limitation, [Bing conversion tag, Facebook ebooks conversion tag, Munchkin and Yandex metrika]) in connection with our on-line marketing and analytics.

 

We and our third-party vendors, including Google, may also use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Site.  You may opt out of having your activity tracked by Google Analytics (for e.g. through cookies) by following the instructions contained in the section below entitled “How Do I Change My Privacy Settings.”

 

In connection with our use of Google Analytics Demographics and Interest Reporting we use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics for several purposes, including, without limitation: (i) understanding our audience and the interests and demographics of the Site’s users, (ii) improving Site content to better serve our audience, (iii) segmenting Remarketing campaigns by demographics, location or interests, and/or (iv) targeting ads in Google Adwords.

 

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also allows you to install the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.  You can also opt-out of third-parties’ use of cookies by visiting the Network Advertising Initiative opt-out page.

 

Will Cloud Cruiser Share any of the Information it Receives?

Information about our customers is an integral part of our business. We neither rent nor sell your personal information to anyone. We share your personal information only with entities that are controlled or controlled by or under common control of Cloud Cruiser, and as described below:

 

Affiliated Business We Do Not Control:
We are affiliated or partnered with a variety of businesses, including channel partners, and work closely with them. In certain situations, these businesses operate within the Service or through the Site.  In other situations, Cloud Cruiser markets or sells products or services jointly with affiliated businesses. We will plainly disclose any program where we intend to share your information with an affiliated business, and give you the opportunity to decline to supply customer information or to opt out of such sharing.

 

Agents:
We employ other companies and people to perform tasks on our behalf and may need to share your information with them to provide products or services to you. Examples may include, without limitation, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. We may also provide your personal information to agents who will use it to verify aggregate usage data that we provide to our partners. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to Cloud Cruiser’s privacy and customer data handling policies.

 

Promotional Offers:
We may send offers to certain customers on behalf of other businesses with whom we have a partnership. However, when we do so, we do not give the other business your name and address. If you are a registered user of the Cloud Cruiser’s subscription-based Service and do not wish to receive these offers, please opt out on our unsubscribe page.

 

Business Transfers:
In some cases, we may choose to buy or sell assets or businesses. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Cloud Cruiser, or substantially all of its assets, were acquired, customer information would be one of the assets that are transferred.

 

Protection of Cloud Cruiser and Others:
We may release personal information when we believe in good faith that release is necessary to comply with applicable law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Cloud Cruiser, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

 

With Your Consent:
Except as set forth above, you will be notified when your personal information may be shared with third parties.

 

Is Information About Me Secure?

All customer information collected and stored by Cloud Cruiser is maintained in a secure corporate data center and/or otherwise subject to best practices access protection. Only employees who need customer information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.

 

How Can I Correct or Remove Information About Me?

If you feel that any personal information about you that has been collected and stored by Cloud Cruiser might be wrong, or you would like for us to remove you from our systems, please notify us at support@cloudcruiser.com so that we may correct or delete the information.

 

How Can I Change My Privacy Settings?

You may opt out of receiving e-mails, e-mail updates and alerts and phone calls by contacting Cloud Cruiser at support@cloudcruiser.com. Your account can be deactivated by contacting us at support@cloudcruiser.com. You may also turn off cookies in your browser.  If you would like to stop having your activity tracked (for e.g. through cookies) you may elect to opt-out of such tracking and/or having your data and activity used by Google Analytics.  In order to do so you will need to create an account and then click on Google Analytics opt out.  However, by opting out of the Google Analytics your activity may still be tracked through other third-party services we use via other platforms.  By agreeing to the terms of this Privacy Policy you further agree that we may connect (i.e. stitch) any of your authenticated and non-authenticated browsing sessions.  However you may change the settings to prevent such connections (i.e. stitching) by clicking on Google Analytics opt out from within your account.  We may use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://www.networkadvertising.org/managing/opt_out.asp.

 

What Choices Do I Have?

As stated previously, you can always opt not to disclose information, even though it may be needed to make a purchase or take advantage of certain Cloud Cruiser features.
You are able to add or update certain information as described in the “How can I correct or remove information about me” section above. When you update information, however, we may maintain a copy of the unrevised information in our records.
As explained earlier, the “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. Please note, however, that if you do not enable cookies, you will not be able to take advantage of some of our attractive features.

 

Can Children Use Cloud Cruiser’s services?

Our site and the use of services made available through Cloud Cruiser are not intended for children. Cloud Cruiser does not knowingly or specifically collect information about children and believes that children of any age should get their parents’ consent before giving out any personal information. If you believe that we have mistakenly or unintentionally collected such information through our website, please notify us at support@cloudcruiser.com so that we may immediately delete the information from our servers.

 

Conditions of Use

If you decide to visit the Cloud Cruiser Site, your visit and any possible dispute over privacy is subject to this Privacy Policy, the Services Agreement (if any) and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of California law.

 

Third Party Sites:

The Service may permit you to link to other websites on the Internet, and other websites may contain links to the Cloud Cruiser site. These other websites are not under Cloud Cruiser control, and such links do not constitute an endorsement by Cloud Cruiser of those other websites or the services offered through them. The privacy and security practices of websites linked to or from the Cloud Cruiser site are not covered by this Privacy Policy, and Cloud Cruiser is not responsible for the privacy or security practices or the content of such websites.

 

Changes to this Privacy Policy:

Cloud Cruiser may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to our privacy policy, we will notify you by posting the revised notice on our Site and/or sending you an email so you are always aware of what information we collect, how we use it and under what circumstances if any, it is disclosed.

 

Questions or Concerns:

If you have any questions or concerns regarding privacy at Cloud Cruiser site, please email support@cloudcruiser.com. Your privacy is important to us and we will make every effort to resolve your concerns.